Whether he knows it or not, [tag]Seth Godin [/tag]has summed up exactly what happened to eBay.
They started crisp, they added lots of things to the site, and rose quickly like a hot air balloon. Then they started to go "Holy crap! What if somebody screws this up?"
The problem is, a hot air balloon is never still, unless it's on the ground. It is always moving - and the [tag]eBay [/tag]community likes the status quo.
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