Recently I've noticed a trend with [tag]eBay[/tag] users and feedback. The newbies have become increasingly impatient and are quick to leave [tag]negative feedback[/tag]. Even when the issue is resolved and they are invited to remove their comments, they won't respond. I just received two negs even though the buyer suffered no loss. One was an out of stock item and the buyer received a 100% refund. She still left a negative comment.
The other was a person (with a stunning feedback rating of 18) who purchased a poster on the second of the month. [tag]eBay's User Agreement[/tag] says sellers have a 30 day window to deliver. I never push that window, however the poster was delivered 15 days after purchase. This buyer left a negative. Ruining a 100% positive 1400+ feedback rating.
Now, he won't respond to requests to remove the feedback. I know some feel it's "retaliatory" to leave negative feedback in response to negative feedback. Well, it could be in some cases. However feedback is left to give the community an idea of the impression the participants had of the transaction. My impression of that transaction was soured by the seller's unreasonableness. I feel it's necessary to warn the community of this buyer who is quick to leave negative feedback. So I left a negative for him, based on the fact that I feel he was unreasonable.
As the eBay marketplace is increasingly marginalized by other online shopping sites, perfect feedback will not only matter less, it will be nearly impossible to maintain. It shouldn't be expected either. Buyers know by now that there are people who are just impossible to please. Anyone who has been on eBay for any length of time will eventually find them. I did. The feedback rating should be high, especially if purchasing a big-ticket item. But it just doesn't mean what it used to as more and more buy online.
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