Yes, and no. If you're just looking for a link to the Mutual Feedback Withdrawal form, go here .
Remember when you were in school and you'd get the heart-stopping threat of something being entered on your "permanent record?" Well, that one didn't really exist, but [tag]eBay[/tag] has come up with a close version.
[tag]Feedback[/tag] comments may be left between two parties involved in a transaction. The comments may be left as Positive, Negative, or Neutral. Once a user leaves a comment, it generally may not be retracted nor may the recipient erase it. There are a few exceptions that would disqualify a comment which I'll list later. What if you and the other party can work out your differences and patch things up? eBay allows you a chance to make it (almost) all better.
[tag]Mutual Feedback Withdrawl[/tag]
If you get a negative comment from someone, don't panic. There is hope that you can work it out and restore your image within the community. eBay allows either party to contact the other user and request both comments be withdrawn. This is called Mutual Feedback Withdrawl and it is pretty easy to do.
How Mutual Feedback Withdrawal works
You can initiate your request within 30 days of either member leaving Feedback, or within 90 days of the transaction end date, whichever is later.
After you and the other eBay user both complete the online process, you will see that your Feedback Scores have been adjusted at the same time. Depending on the type of Feedback rating withdrawn, your score could increase, decrease or remain the same. eBay will add a note to the Feedback comment, which indicates that the Feedback rating was mutually withdrawn.
Note: If you haven't left Feedback for your trading partner and you go through the Mutual Feedback Withdrawal process, you will no longer be able to leave Feedback for that transaction.
Some people complain because even though the bad point is removed, the comment remains "grayed" out so it may still be read. Personally I think they should be happy the point is removed and not whine. It's not likely anyone will decide not to buy from them based on that withdrawn feedback.
There are a few reasons eBay will remove a feedback comment without going through the Mutual Withdrawal process. Those reasons are:
- Use of inappropriate language
- References to an eBay or law enforcement investigation
- Publishing contact information
So if someone puts your name in a comment, you may actually be able to get it removed. However, if that reason is used, every comment using your name will be removed retroactively. In other words, if you tell eBay "I want that comment removed because it uses my name." They have to assume you don't want other comments to include your name either. Just something you should know.
Do you have a feedback question? or a feedback nightmare? Leave a comment below.
[tags]negative feedback,positive feedback,neutral feedback,feedback score,feedback removal[/tags]
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